REFUND & RETURN POLICY

Last updated: May 2026

30-DAY RETURN WINDOW

We offer a 30-day return window from the date of delivery for eligible products. Please review the conditions below to determine eligibility.

1. RETURN ELIGIBILITY

You may request a return within 30 calendar days from the date your order was delivered, provided the following conditions are met:

The product is in its original, unopened, and sealed packaging.
The product has not been tampered with, reconstituted, or used in any way.
The product has been stored according to the storage instructions provided (e.g., temperature requirements).
You provide the original order number and proof of purchase.

Products that have been opened, partially used, or improperly stored are not eligible for return due to the sensitive nature of research-grade compounds and quality control requirements.

2. NON-RETURNABLE ITEMS

The following items cannot be returned:

Products that have been opened or had their seal broken
Products that have been reconstituted or mixed
Products not stored according to specified conditions
Products purchased more than 30 days prior
Products purchased during clearance or special promotions (unless defective)

3. RETURN PROCESS

To initiate a return, follow these steps:

Email us or use our Contact page with your order number, the product(s) you wish to return, and the reason for your return. Do not send items back without authorization.

Receive RMA Number

Once your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide shipping instructions. Returns sent without an RMA number will not be accepted.

Ship the Product

Pack the product securely in its original packaging and ship it to the provided address. The buyer is responsible for return shipping costs unless the return is due to our error. We recommend using tracked shipping.

Refund Processing

Once we receive and inspect the returned product, we will process your refund within 5–10 business days to your original payment method. You will receive an email confirmation when the refund is issued.

4. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact our team within 48 hours of receiving your shipment. We will arrange a free replacement or full refund at our discretion. Please include:

Your order number
Clear photographs of the damaged or incorrect product(s)
A brief description of the issue

For damaged/incorrect orders, ThriveBioWorks will cover return shipping costs.

5. ORDER CANCELLATIONS

Orders may be cancelled within 2 hours of placement by contacting our support team. Once an order has entered processing or has been dispatched, it cannot be cancelled — but you may initiate a return once the order is delivered.

6. LOST SHIPMENTS

If your order has not arrived within the expected delivery timeframe and tracking shows no updates for 7+ days, please contact us so we can investigate with the carrier. We will work to resolve the situation and may offer a re-shipment or full refund depending on the circumstances.

7. PURITY STANDARD

All ThriveBioWorks compounds are backed by our 99%+ purity standard. If you believe a product does not meet our stated purity standards, contact us with your batch number and we will provide the corresponding Certificate of Analysis (CoA). If a verified purity issue is confirmed through independent third-party testing, we will provide a full replacement or refund at no cost.

8. REFUND METHOD

Refunds are issued to the original payment method used for the purchase. Processing time for the refund to appear on your statement varies by payment provider but typically takes 5–10 business days after we process the refund.

Store credit may be offered as an alternative at the buyer's request.

9. CONTACT

For return or refund inquiries, please visit our Contact page or email [email protected] with your order number.